A Knowledge Map is the intellectual infrastructure for KM initiatives.
The basis for one consists of multiple taxonomies for content repositories dynamic categorization of people their expertise and the communities they belong to and finally a set of taxonomies for the variety of tasks that are performed within and by the company communities.
- Getting people to learn from people.
- Making partners & customers more competent.
- Capitalize by external sources.
- Enrich groups conversation.
- Value of every interactions.
- Create a boundary-less operating model.
- Balance vertical with horizontal messages.
- Extract value from all assets.
- ‘Knowing who knows’ is the easiest place to start, putting people in contact, to benefit both them and the business.
- Move on to ‘knowing what they know’ by making knowledge available across the company so that it can be found very simply.
- Employ as intelligent a search engine as possible so as to get over the limitations of finding information by navigation and categorization.